Returns & Refund Policy
Thank you for purchasing our products at https://www.theotmc.com. Please read this policy carefully to understand your rights and the conditions under which returns and refunds are processed.
Money-Back Guarantee
We offer a full money-back guarantee on purchases made through our website, subject to the conditions outlined in this policy.
If you are dissatisfied with a product, please contact us so we can assist you with the return or exchange process.
Return & Exchange Timeframe
- Returns or exchanges are accepted within 3–6 days of purchase with a valid receipt.
- You are eligible for a full refund within 8–15 calendar days from the date of your refund request.
- After 15 days, we are unable to offer a refund or exchange.
We recommend testing the product within the first 3 days after delivery.
Damaged Products
Please inspect your machine at the time of delivery.
Physically damaged machines cannot be accepted for return or exchange.
Return Eligibility Conditions
- Products must be returned in original, unmarked packaging.
- All accessories, manuals, labels, free gifts, and bonus items must be included.
- Items returned unopened and unused are eligible for exchange or refund.
Shipping charges are non-refundable except for the original invoiced shipping cost.
Refund Process
Once your returned item is received and inspected, you will be notified via email.
If approved, the refund will be credited to your original payment method within 14 calendar days.
Partial Refunds
- Products showing obvious signs of use
- Items not in original condition, damaged, or missing parts not due to our error
Late or Missing Refunds
- Check your bank account again.
- Contact your credit card company as posting times may vary.
- Contact your bank as processing delays can occur.
If the issue persists, please contact us.
Contact for Refund Requests
Email us at: theotmcsocial@gmail.com